HCQM Quality Improvement, Management, & Assurance Practice Test

Total Quality Management (TQM) is a comprehensive approach aimed at improving the quality of an organization's outputs, including goods and services, through continuous improvement and a strong focus on customer satisfaction. A key characteristic of TQM is the requirement for employee involvement at all levels of the organization. This involvement encourages collaboration, empowerment, and the integration of various perspectives, which enhances the overall quality improvement process.

When employees at all levels are engaged, they contribute their insights and expertise, fostering a culture of continuous improvement where everyone is invested in the success of quality initiatives. This holistic involvement helps break down silos between departments, promotes accountability, and leads to innovative solutions that enhance quality.

In contrast, the other options do not embody the principles of TQM. Top-down decision-making implies a lack of collaboration and restricts the input from team members, which is counter to the collaborative spirit that TQM promotes. Focusing solely on individual department performance can lead to a narrow view that neglects the overall organizational objectives of quality improvement and customer satisfaction. Lastly, emphasizing profit over quality undermines the essence of TQM, which prioritizes quality as the pathway to long-term profitability and success. Therefore, the correct answer highlights the foundational principle of TQM that values employee involvement as